LNER Invests in Zero Emissions Mobility Vehicle at Durham Station

March 25, 2019

Electric Esagono Shuttle at LNER Durham

A zero-emissions mobility shuttle is providing a UK first for passengers at Durham railway station, providing onsite traveller assistance during vital refurbishment work.

The fully electric vehicle provided by smarter service vehicle partners Carryway, is being used at the station throughout the first half of 2019. The vehicle offers onsite traveller assistance as the station underpass, usually open to vehicles, is closed for improvement works.

The station underpass linking north and southbound platforms is currently closed to vehicles to allow renovations to be made by London North Eastern Railway (LNER). The much anticipated transformation project at the historic station includes new brighter and environmentally friendly LED lighting, enhanced walkways, enhanced CCTV coverage and new themed wall panels.

LNER look to offer customers a smooth end to end journey experience and have worked hard to minimise the impact of these improvement works on all customers who use the station. With this in mind the underpass has remained open to pedestrians, however, the steep geography of the station, could pose a problem for some customers moving between platforms.

Electric Wheelchair Bus Durham Station


In preparation for the proposed underpass disruption, LNER approached Carryway in search of a compact electric mobility solution to assist customers on site during this period. After a site visit and consultation from Carryway, LNER opted to hire a zero-emissions Esagono mobility shuttle fitted with an electric wheelchair lift. This compact vehicle is able to transport one wheelchair user along with up to three additional seated passengers.

The Esagono mobility shuttle has proved the ideal solution, able to transport passengers up and down the steep incline between the underpass and platform 2. Customer feedback has been positive with many impressed at LNER’s commitment to operating a seamless service, even during the necessary part closure of the road access.

The green credentials of the vehicle are also in line with LNER’s commitment to the environment.

Claire Ansley, LNER Customer Experience Director, said: “We’re proud to be transforming the underpass at Durham station to make it a much more modern and enjoyable experience for our customers to use. We’re pleased to be keeping the inconvenience to customers to a minimum during this time with the help of this specialist vehicle.”

Carryway who have provided the electric shuttle to LNER specialise in Smarter Service Vehicles and electric mobility solutions. They are the UK’s official representatives for Italian electric vehicle manufactures Esagono, along with the other leading EV brands Club Car and Garia. Carryway offers a range of fit to task electric transport solutions and can provide consultation services to help clients find the right vehicle to meet the requirements of their site.

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Paul Bush OBE – Director of Events, VisitScotland

The Carryway operation was run very professionally and smoothly and to a very high standard. Their knowledge and attention to detail with the complicated planning and logistics involved were exceptional; they were a pleasure to deal with and I can highly recommend their services.

Rachel Mitchell – Senior Manager for Golf Events, IMG Golf

It has been a delight to deal with Carryway, who were our Official Golf Buggy Supplier for The 2019 Solheim Cup. They combine efficient logistics with a professional approach to every aspect of delivery, and the equipment our event benefited from was both functional and stylish. A big thank you to a wonderful Partner.

Dave Player, Team Brit Racing – CEO

The Carryway buggy was a lifesaver – and that’s no exaggeration! We were racing in the Aston Martin Le Mans Festival, which is a 45 mins support race just before the start for the big 24hr race. Our garages were about 2km away so getting all our gear to/from the pitlane for the race was made so simple because of the buggy! And it would have taken (the team) ages to get there and back! We are enormously proud of our new buggy and the livery made for it. It helps us stand out and helps raise our profile, not to mention being an essential team donkey.”

Simon Widowson – Event Men

Thank you Carryway for supplying the buggy for us at Chatsworth this year. All went well and no issues at all – it was a definite improvement on the equipment supplied last year by a different company. Happy to use you again for next year .

Daryn Cochrane – Head of Golf & PGA Professional, The Westerwood Hotel & Golf Resort

Thank you for the excellent customer service that we recently received from Hugh Healy, Carryway Support. Hugh was very thorough and had excellent communications with us regarding our buggy fleet at The Westerwood Resort – nothing was too difficult for him.

Caring For Life / Charity – Carl Rayner

Our open day event is a very important day for us, and it makes life much easier to have a relationship with a company (Carryway) that we can rely on each year.

Carryway are always a pleasure to deal with and their drivers are always friendly and professional. It takes a little bit of worry out of my job knowing that I can rely on your good service.

Many thanks to the team, especially Adam who was friendly, helpful and professional.

Nick Rushworth – Golf Operations Director, MacDonald Linden Hall

It is a pleasure to work with Carryway, the service and support they provide has been first class. We originally signed up for 14 brand new buggies for one year to sample working with the company.

We were pleased with the service and the product provided and have since signed up for the next few seasons and hopefully with many more to come after that.

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