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Carryway Supply the Royal National Orthopaedic Hospital NHS Trust

November 1, 2019

Just last month, Carryway supplied the Royal National Orthopaedic Hospital NHS Trust (RNOH), based in Stanmore, with a buggy for their patient transport service.

The RNOH is a national centre of excellence and specialist orthopaedic hospital situated in Greater London, treating patients from across the UK. Many of their patients have been referred by other hospitals for second opinions or extra treatment of rare conditions.

As a world leader in neuro-musculoskeletal health care, they treat patients with spinal injuries, complex bone tumours and chronic back pain sufferers whilst also offering specialist rehabilitation for such injuries and conditions.

With thousands of patients receiving treatment from the RNOH, the hospital started their patient buggy service back in 2016 to help transport patients and visitors across their 100-acre site. With multiple departments spread across its site, the volunteer-run service has become vitally important to the hospital.

Since the service began, their fantastic team have transported more than 70,000 patients throughout the grounds, no matter the weather, making it the busiest NHS visitor transport service in the UK, run solely by volunteers. Not even ‘the Beast from the East’ stopped them in their tracks!

However, all these journeys over the years, in every weather condition imaginable, were beginning to take its toll on the buggies and in November 2018 they decided it was time for an upgrade and began raising funds through JustGiving as well as separate collections.

Thanks to major donation to their buggy fundraising appeal by a former patient who was so impressed with the service (Mr and Mrs Dyan pictured above), the RNOH were able to purchase a replacement vehicle much sooner than anticipated.

When Carryway were approached by the RNOH in November 2018 we wanted to ensure they found the right solution with all the modifications they needed, to ensure they were still able to maintain their optimum service to help patients and visitors.

Throughout this process Carryway loaned the Volunteer services team a buggy for a week, to understand what was needed, offer advice and find the perfect solution.

The solution was a Villager 4 electric transport buggy with the modifications to suit their needs. These modifications included indicators, seat belts, enclosure, rear pull out step, glass windscreen and wipers.

Last month the RNOH held a launch party to unveil their new vehicles. This buggy will help the hospital’s volunteer drivers in continuing their incredible work without compromising the level of service they offer.

With the generosity of donors and through the volunteer’s fundraising, the patient buggy service can keep on transporting the thousands upon thousands of visitors and patients for years to come.

Diane Young – Volunteer Lead said: “All the staff of Carryway have been so supportive of our service and worked with us to find the right solution for our patient’s needs. This personal service has continued even after we purchased our buggy and we would definitely use Carryway again.”

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Testimonials

Paul Bush OBE – Director of Events, VisitScotland

The Carryway operation was run very professionally and smoothly and to a very high standard. Their knowledge and attention to detail with the complicated planning and logistics involved were exceptional; they were a pleasure to deal with and I can highly recommend their services.

Rachel Mitchell – Senior Manager for Golf Events, IMG Golf

It has been a delight to deal with Carryway, who were our Official Golf Buggy Supplier for The 2019 Solheim Cup. They combine efficient logistics with a professional approach to every aspect of delivery, and the equipment our event benefited from was both functional and stylish. A big thank you to a wonderful Partner.

Dave Player, Team Brit Racing – CEO

The Carryway buggy was a lifesaver – and that’s no exaggeration! We were racing in the Aston Martin Le Mans Festival, which is a 45 mins support race just before the start for the big 24hr race. Our garages were about 2km away so getting all our gear to/from the pitlane for the race was made so simple because of the buggy! And it would have taken (the team) ages to get there and back! We are enormously proud of our new buggy and the livery made for it. It helps us stand out and helps raise our profile, not to mention being an essential team donkey.”

Simon Widowson – Event Men

Thank you Carryway for supplying the buggy for us at Chatsworth this year. All went well and no issues at all – it was a definite improvement on the equipment supplied last year by a different company. Happy to use you again for next year .

Daryn Cochrane – Head of Golf & PGA Professional, The Westerwood Hotel & Golf Resort

Thank you for the excellent customer service that we recently received from Hugh Healy, Carryway Support. Hugh was very thorough and had excellent communications with us regarding our buggy fleet at The Westerwood Resort – nothing was too difficult for him.

Caring For Life / Charity – Carl Rayner

Our open day event is a very important day for us, and it makes life much easier to have a relationship with a company (Carryway) that we can rely on each year.

Carryway are always a pleasure to deal with and their drivers are always friendly and professional. It takes a little bit of worry out of my job knowing that I can rely on your good service.

Many thanks to the team, especially Adam who was friendly, helpful and professional.

Nick Rushworth – Golf Operations Director, MacDonald Linden Hall

It is a pleasure to work with Carryway, the service and support they provide has been first class. We originally signed up for 14 brand new buggies for one year to sample working with the company.

We were pleased with the service and the product provided and have since signed up for the next few seasons and hopefully with many more to come after that.

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